This note explains how unfair terms in financial services contracts are enforced in the UK under the Consumer Rights Act 2015 (CRA). It also contains a checklist setting out questions for financial services firms to consider when checking whether they have taken account of undertakings provided to the FCA and the Competition and Markets Authority (CMA) when drafting or amending terms and conditions for consumer contracts.

The content of this note is based on a note originally supplied by Hogan Lovells.