Information on how to request support and training, as well as links to useful guidance notes on how to use our services.

PLC Helpline

If you have any problems or queries, or would like a telephone tutorial, please contact the PLC Helpline on:


+44 (0)20 7202 1220

E- mail:


The Help line is available:

  • Weekdays: 8:30 am to 7pm (GMT).

For general contact information, see Contact us ( .

We try to ensure that our sites are as user-friendly as possible. If you have any information, suggestions or comments you would like to offer us, please contact Customer services, above, or click on the ‘Feedback’ link at the top of all pages.


PLC Training

As a subscriber to PLC, we want to make sure you get the most out of your subscription to our web services so we offer complimentary training sessions for your users.

These sessions are tailored to your organisation’s individual requirements and can be delivered face-to-face or online.

For further information, please follow the link below:

PLC Training


Guidance on using PLC services

Please visit PLC Training to view our users guide, including how to get started, how to use PLC standard documents and how to search our resources.


Password reminder

If you have forgotten your password, please click here.


Setting your e-mail update preferences.

Using the ‘Manage your e-mail updates’ function in ‘My Account’ allows you to select what e-mail updates you wish to receive as part of your subscription or trial.

If you access PLC through your organisation’s IP authentication, please note that you will need to provide the e-mail address to which you would like your updates sent. You will be prompted to do this if you have accessed the service via this method.

To select which updates and the frequency you would like to receive them, click the check boxes provided. You can also de-select those you no longer want to receive.

The updates that have a padlock beside them are for updates not covered by your subscription. To access these you can request a free trial, during which period you can select to receive them to assess whether you would like to subscribe.

Remember to always to select the ‘Save preferences’ button to save any changes.

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