TAO-OAM is an online processing arbitration platform which allows arbitration proceedings to be fully managed and accessible online, thus optimising processing times and improving service. The Madrid Court of Arbitration is a pioneer in developing this type of technology, not only in Spain but also among Latin American arbitral institutions.

TAO-OAM will allow instant communications between the users of an arbitration (parties, arbitrators and the Court), eliminating delays due to notification processes and thus providing more streamlined and faster procedures.

For the time being, TAO-OAM will be voluntary and will only be used in cases where both parties agree to it. However, the Madrid Court of Arbitration will from now on use this platform for the internal management of all its arbitration cases. This will improve the administration of cases and the support and assistance given to all users of the Court.

Access to the arbitration files by parties and arbitrators will be secured by the use of digital signature certificates provided by the Madrid Court of Arbitration.

The new website of the court has also been simultaneously launched. The website, which is fully bilingual in Spanish and English, contains all the relevant information regarding the Madrid Court of Arbitration and access to the TAO-OAM platform. It also aims to be a one-stop-shop for arbitration materials, including access to legislation, links to other arbitration pages and other general information. Among its most remarkable contents, the website includes a useful search tool, which allows an advance search filtering its list of arbitrators by nationality, languages and areas of expertise. It also includes a costs calculator and access to the catalogue of the library of the Court. In the future, the website intends to publish excerpts of its awards.

Both the TAO-OAM and the website were launched on 28 September 2010, marked by a conference on arbitration and IT hosted by the Madrid Chamber of Commerce. After a demonstration of their features, two panels discussed on advantages and problems of arbitration and technology.