A Practice Note describing the steps for conducting a consumer arbitration before the American Arbitration Association (AAA). This Note explains the applicability, procedures, and fees for arbitrating consumer disputes under the AAA's Consumer Arbitration Rules, from initiating the arbitration through discovery, motion practice, hearing, and award.
Because of the COVID-19 outbreak, the AAA provides resources and guidance for holding virtual arbitration hearings. For more information, see the AAA/ICDR Virtual Hearings page.