Review Your Review Policy: the Consumer Review Fairness Act | Practical Law
The Consumer Review Fairness Act (CRFA) of 2016 protects consumers who write reviews of products, services, and business conduct in any media, including traditional, digital, and social media. The law prohibits businesses from using standardized contract clauses to deter customers from posting negative reviews and voids certain clauses in form contracts, including non-disparagement clauses. The Federal Trade Commission (FTC) has issued guidance for business to help businesses comply with the new law.